Terms of Use

Food Order Lane is a digital ordering and restaurant management platform that helps restaurants manage digital menus, QR code ordering, customer orders, kitchen workflows, tables, locations and restaurant operations.

Food Order Lane is operated by [Legal Business Name], based in New Zealand.

In these Terms, "Food Order Lane", "we", "us" and "our" refer to the operator of the Food Order Lane platform.

"Restaurant" means a restaurant, cafe or other hospitality business using Food Order Lane.

"Customer" means a person who views a Restaurant menu or places an order through Food Order Lane.

"User" means any person or organisation using the platform, including Restaurants and Customers.

"Services" means the Food Order Lane website, software, platform and related services.

Food Order Lane provides technology that enables Restaurants to manage their operations and receive and manage Customer orders.

Food Order Lane is a technology provider. Unless expressly stated otherwise, Food Order Lane does not prepare, manufacture, sell, supply or deliver the food, beverages or other products listed by Restaurants on the platform.

When a Customer places an order with a Restaurant through Food Order Lane, the Restaurant is the seller and supplier of the food, beverages or other products in that order.

The Restaurant, and not Food Order Lane, is responsible for:

• its menu and menu descriptions
• prices and applicable taxes
• food preparation and quality
• ingredient and allergen information
• availability of menu items
• accepting, rejecting and preparing orders
• estimated preparation times
• providing the Customer's order
• refunds, replacements or corrections relating to Restaurant orders
• customer service relating to the Restaurant's products
• compliance with food safety and other laws applying to the Restaurant

Food Order Lane provides the technology used to communicate and manage the order between the Customer and the Restaurant.

Restaurants may need to create an account to access Food Order Lane's restaurant management features.

You must provide accurate and current information when creating and maintaining your account.

You are responsible for:

• keeping your login credentials secure
• controlling access to your account
• activity performed through your account
• ensuring staff members have appropriate access
• removing access when a staff member no longer requires it
• notifying us if you believe your account has been accessed without permission

You must not share account credentials with people who are not authorised to access your Restaurant account.

You are responsible for actions taken through accounts belonging to your Restaurant unless those actions result directly from a security failure caused by Food Order Lane.

You must have the legal authority to enter into these Terms.

If you create an account on behalf of a business, you confirm that you are authorised to accept these Terms on behalf of that business.

Food Order Lane is intended for legitimate restaurant, cafe, hospitality and related business operations.

Restaurants are responsible for the information, products and content they publish or manage through Food Order Lane.

Restaurants must ensure that:

• menu information is accurate
• prices are correct
• unavailable items are updated where reasonably possible
• allergen and dietary information is not misleading
• business and contact information is accurate
• opening hours and availability information are reasonably current
• Customer orders are handled appropriately
• staff use Customer information appropriately
• their use of Food Order Lane complies with applicable laws

Food Order Lane does not independently verify every menu item, description, ingredient, price, image, dietary statement or other claim made by a Restaurant.

Restaurants should review information entered into Food Order Lane before making it available to Customers.

Customers may use a QR code or other link provided by a Restaurant to view its menu and place an order.

Customers are responsible for reviewing their order, selected items, quantities, variants, notes and other information before submitting it.

Once an order has been submitted, the Restaurant may begin preparing it immediately.

Submitting an order does not guarantee that every item will be available or that the Restaurant will accept the order.

A Restaurant may reject or cancel an order where, for example:

• an item is unavailable
• the Restaurant cannot fulfil the order
• incorrect pricing has been displayed
• the Restaurant is unable to safely meet a requested dietary requirement
• the order appears fraudulent or abusive
• the Restaurant is closed or unable to accept orders
• there is another reasonable operational reason

Questions about the preparation or fulfilment of an order should normally be directed to the Restaurant.

The Restaurant is responsible for resolving issues relating to the food, beverages or other products it supplies to Customers.

This includes requests relating to:

• missing or incorrect items
• food quality
• preparation issues
• Restaurant cancellations
• Customer cancellation requests
• refunds or replacements
• Restaurant service issues

Customers should contact the Restaurant directly where possible.

Whether an order can be changed or cancelled may depend on whether the Restaurant has already accepted or started preparing the order.

Food Order Lane does not independently determine whether a Customer is entitled to a refund for a Restaurant order unless we are required to do so by law or Food Order Lane expressly provides that service.

Nothing in this section limits any rights a Customer may have under applicable New Zealand law.

Customers with food allergies, intolerances or specific dietary requirements should confirm this information directly with the Restaurant before ordering or consuming any item.

Information displayed through Food Order Lane is provided by the Restaurant.

Food Order Lane does not prepare food and cannot guarantee that food is free from allergens, cross-contamination or particular ingredients.

Restaurants remain responsible for providing accurate food and allergen information as required by applicable law.

Customers should not rely solely on Food Order Lane menu labels or descriptions when a food allergy or dietary requirement could affect their health or safety.

Restaurants control the prices displayed on their menus.

Unless otherwise stated, Restaurant prices and applicable taxes are determined by the Restaurant.

Food Order Lane is not responsible for pricing errors entered by a Restaurant.

If a Restaurant identifies an obvious pricing error, it may contact the Customer, reject the order or otherwise resolve the issue as permitted by applicable law.

Prices for Food Order Lane subscriptions are separate from prices charged by Restaurants to their Customers.

Food Order Lane may generate QR codes or other links that allow Customers to access a Restaurant's menu or ordering experience.

Restaurants are responsible for:

• displaying QR codes in appropriate locations
• ensuring QR codes correspond to the correct Restaurant, location or table
• replacing damaged or outdated QR codes where necessary
• taking reasonable steps to prevent QR codes from being altered, replaced or misused
• notifying Food Order Lane if they suspect a QR code has been compromised

Customers should check that a QR code directs them to the expected Restaurant before entering personal information or placing an order.

Food Order Lane is not responsible for fraudulent or unauthorised QR codes created or placed by third parties outside our reasonable control.

Certain Food Order Lane features require a paid subscription.

Subscription pricing, billing frequency and included features will be displayed on our website or within the Food Order Lane platform before you subscribe.

Subscription prices will be shown in the applicable currency.

We will indicate whether prices include or exclude GST where required.

The features available under a subscription may depend on the plan selected by the Restaurant.

Food Order Lane may provide eligible Restaurants with a free trial.

The duration and conditions of a free trial will be displayed when the Restaurant signs up.

Unless we state otherwise:

• a trial is available only to eligible new customers
• a Restaurant or user may not repeatedly create accounts to obtain additional free trials
• trial features may be changed or limited
• access to paid features may end when the trial expires unless a subscription is started
• a free trial does not automatically guarantee continued access to the platform after the trial period

If a trial will automatically convert to a paid subscription, we will make this clear before payment details are collected or the subscription is started.

If no automatic conversion has been disclosed, the Restaurant will need to start a paid subscription to continue using paid features after the trial.

We may refuse or cancel a trial if we reasonably believe it is being misused.

Paid subscriptions may be billed monthly, yearly or according to another billing period displayed when you subscribe.

By starting a paid subscription, you authorise our payment provider to charge the applicable subscription fees using your selected payment method.

Unless otherwise stated when you subscribe, subscriptions automatically renew at the end of each billing period until cancelled.

The renewal date will generally be based on the date the paid subscription begins.

You are responsible for:

• keeping your payment information current
• ensuring your selected payment method can be charged
• reviewing your subscription and billing information
• cancelling before the next renewal date if you do not want the subscription to renew

Where available, billing information and invoices or receipts may be provided through Food Order Lane or our payment provider.

Food Order Lane may offer functionality that allows Customers to pay for Restaurant orders online.

Where online Customer payments are available, payments may be processed by an independent payment provider.

Additional payment terms, transaction fees or Restaurant payment settings may apply and will be disclosed where relevant.

The Restaurant remains responsible for the underlying sale of its food, beverages and other products even where Food Order Lane technology facilitates the payment.

Payment providers may have their own terms, privacy policies and requirements.

Food Order Lane may receive information such as payment status, transaction references and limited payment information, but complete payment card information may be collected and processed directly by the payment provider.

We may change our subscription prices from time to time.

Where a price change affects an existing paid subscription, we will provide reasonable notice before the new price applies.

The updated price will normally apply from a future renewal or billing period unless otherwise stated.

If you do not agree to the new pricing, you may cancel your subscription before the new price takes effect.

Price changes will not normally apply retrospectively to a subscription period that has already been paid for.

We may introduce, change, rename or discontinue subscription plans or individual features from time to time.

We may also introduce reasonable usage limits where necessary to protect the performance, security or fair use of Food Order Lane.

Where a change would materially reduce the core functionality of an existing paid subscription, we will provide reasonable notice where practical.

We will not remove rights that cannot legally be excluded.

Restaurants may cancel their Food Order Lane subscription using the available account or billing settings.

Unless otherwise stated during cancellation, your paid subscription will continue until the end of the current billing period.

Cancellation prevents future renewals but does not automatically create a refund for amounts already paid.

If you cancel after a subscription has renewed, the subscription will normally remain active until the end of that new billing period.

Nothing in these Terms limits any refund or cancellation rights you may have under applicable law.

If a subscription payment fails, we may:

• attempt the payment again
• ask you to update your payment method
• restrict certain paid features
• suspend the subscription
• terminate the subscription after reasonable notice

We will take reasonable steps to notify you where appropriate.

You remain responsible for valid subscription charges incurred before cancellation or termination.

You must not use Food Order Lane:

• for unlawful, fraudulent or misleading activity
• to impersonate another person or business
• to upload malicious software or harmful code
• to interfere with the security or operation of the platform
• to attempt unauthorised access to another user's account or data
• to scrape, copy or extract data from the platform using unauthorised automated methods
• to abuse, overload or intentionally disrupt the service
• to distribute spam
• to infringe another person's intellectual property or other rights
• to obtain Customer information for purposes unrelated to legitimate Restaurant operations
• to send Customers unlawful or unauthorised marketing
• to circumvent subscription, security or usage controls
• for any purpose that could reasonably damage Food Order Lane or its users

We may restrict or suspend access where we reasonably believe these requirements have been breached.

Restaurants may upload or create information such as:

• logos
• Restaurant images
• menu images
• menu descriptions
• business details
• product information
• pricing
• translations
• other content

The Restaurant retains ownership of content it provides.

By uploading or creating content through Food Order Lane, you give us a non-exclusive licence to host, store, process, reproduce, display and technically modify that content as reasonably necessary to operate and provide Food Order Lane.

You confirm that you have the necessary rights and permissions to upload and use that content.

You must not upload content that is unlawful, misleading, defamatory, harmful or infringes another person's intellectual property or privacy rights.

Food Order Lane may provide artificial intelligence, automated import, translation or other automated features.

These features may assist Restaurants with tasks such as creating or importing menu information, descriptions, translations, images, reports or other content.

Automated outputs may occasionally be incomplete, inaccurate or unsuitable.

Restaurants are responsible for reviewing automated or AI-generated information before relying on it or publishing it to Customers.

In particular, Restaurants must independently verify important information including:

• menu item names
• prices
• ingredients
• allergen information
• dietary information
• translations
• business information

Food Order Lane does not guarantee that AI-generated or automated content will always be accurate, complete or appropriate.

Food Order Lane and its associated software, website, design, branding, logos, functionality and other platform materials are owned by us or our licensors.

Except where permitted by law or expressly authorised by us, you must not:

• copy the platform
• reproduce our branding
• modify or create derivative works from our software
• reverse engineer the platform
• resell or sublicense access to Food Order Lane
• remove intellectual property notices
• use our intellectual property in a way that suggests an unauthorised association with Food Order Lane

These Terms do not transfer ownership of Food Order Lane intellectual property to you.

Food Order Lane may use or integrate with third-party services such as:

• hosting providers
• database and storage providers
• authentication providers
• payment providers
• analytics services
• email services
• accounting software
• point-of-sale systems
• other Restaurant technology services

Your use of certain third-party functionality may also be subject to the provider's own terms and privacy policies.

Third-party providers may change, restrict or discontinue their services without Food Order Lane's control.

We are not responsible for failures or changes to third-party services that are outside our reasonable control.

Where an integration is affected by a third-party change, we may modify, suspend or discontinue that integration where reasonably necessary.

We aim to keep Food Order Lane reliable and available.

However, we do not guarantee that the platform will operate without interruption or error at all times.

The platform may occasionally be unavailable because of:

• maintenance
• updates
• technical problems
• internet or network failures
• third-party provider outages
• security incidents
• emergency maintenance
• circumstances outside our reasonable control

Where practical, we will try to minimise disruption.

Planned maintenance may occasionally require temporary interruption of some features.

We may improve, modify, replace or discontinue features of Food Order Lane from time to time.

This may include changes required for:

• security
• platform performance
• legal compliance
• compatibility with third-party services
• technical improvements
• product development

Where a change materially affects an existing paid service, we will provide reasonable notice where practical.

We take reasonable measures to protect information stored through Food Order Lane.

Restaurants remain responsible for maintaining appropriate copies of information that is particularly important to their business where reasonably practical.

Food Order Lane may provide data export functionality for certain information.

We do not guarantee that every type of information can be recovered indefinitely after deletion, account closure or expiration of applicable retention periods.

Our handling of personal information is explained in our Privacy Policy.

You must notify us promptly if you become aware of:

• unauthorised account access
• compromised passwords
• suspicious activity
• a security vulnerability affecting Food Order Lane
• unauthorised access to Customer information

You must not knowingly test, probe, scan or attempt to bypass Food Order Lane security controls without our written permission.

Restaurants are responsible for taking reasonable steps to secure devices and accounts used to access Food Order Lane.

We may close or remove inactive accounts where they have not been used for an extended period.

Where reasonably practical, we will provide notice before permanently closing an inactive account.

Different retention periods may apply to paid accounts, trial accounts and accounts that have never completed setup.

Information may continue to be retained where required for legal, tax, accounting, security or legitimate business purposes.

We may suspend or terminate access to Food Order Lane where reasonably necessary, including where:

• these Terms have been materially breached
• subscription fees remain unpaid
• the platform is being abused
• there is suspected fraud or unlawful activity
• another user's security or data may be at risk
• Customer information is being misused
• use of the platform creates a material security or operational risk
• we are required to do so by law

Where appropriate, we will provide notice and a reasonable opportunity to resolve the issue.

Immediate suspension may be necessary where there is an urgent security, fraud, legal or safety concern.

A Restaurant may stop using Food Order Lane and cancel its subscription in accordance with these Terms.

After an account is closed, we may retain certain information where reasonably necessary for:

• legal obligations
• accounting and tax requirements
• fraud prevention
• dispute resolution
• security
• legitimate business record keeping

Other information may be deleted or anonymised in accordance with our Privacy Policy and data retention practices.

Restaurants should export information they need before closing their account where an export option is available.

Closing an account does not necessarily result in immediate deletion from backups or records that we are legally required to retain.

We provide Food Order Lane with reasonable care and skill.

However, to the extent permitted by law, we do not guarantee that:

• the platform will always be uninterrupted or error-free
• every Restaurant will fulfil every Customer order
• Restaurant information will always be accurate
• every integration or third-party service will always remain available
• automated or AI-generated content will always be accurate
• every technical issue can be prevented

Food Order Lane does not provide food safety, nutritional, medical, accounting, tax or legal advice through the platform.

Nothing in these Terms excludes any guarantee, right or remedy that cannot legally be excluded.

To the maximum extent permitted by law, Food Order Lane will not be liable for indirect, consequential or special loss arising from use of the platform, including loss of profit, revenue, opportunity, goodwill or anticipated savings.

Food Order Lane is not responsible for loss caused by:

• Restaurant food preparation or service
• food quality or food safety issues caused by a Restaurant
• inaccurate Restaurant menu information
• inaccurate allergen or dietary information supplied by a Restaurant
• Restaurant order fulfilment
• Restaurant pricing errors
• unauthorised or fraudulent QR codes placed by third parties
• third-party systems outside our reasonable control
• misuse of an account by a user
• circumstances outside our reasonable control

Where permitted by law, our total liability relating to a Restaurant's paid Food Order Lane subscription will not exceed the subscription fees paid by that Restaurant to Food Order Lane during the 12 months immediately before the event giving rise to the claim.

This section does not limit liability where it cannot lawfully be limited.

Nothing in these Terms removes or limits any right, guarantee or remedy that cannot legally be excluded under New Zealand law.

Where a Restaurant acquires Food Order Lane for business purposes and both Food Order Lane and the Restaurant are in trade, the parties agree that the Consumer Guarantees Act 1993 will not apply to the extent that contracting out is permitted by law and it is fair and reasonable for the parties to do so.

Nothing in these Terms is intended to exclude obligations under the Fair Trading Act 1986 where those obligations cannot lawfully be excluded.

Customer rights relating to food, beverages or other products purchased from a Restaurant remain the responsibility of the Restaurant as the supplier of those products, subject to applicable law.

To the extent permitted by law, a Restaurant agrees to be responsible for reasonable losses, claims or costs incurred by Food Order Lane resulting from:

• unlawful Restaurant content
• a Restaurant's material breach of these Terms
• infringement of third-party rights by content provided by the Restaurant
• claims relating to the Restaurant's food, products or services
• inaccurate information supplied by the Restaurant
• misuse of Customer information by the Restaurant
• the Restaurant's failure to comply with applicable law

This obligation does not apply to the extent that the loss was caused by Food Order Lane's own breach, negligence or unlawful conduct.

Neither Food Order Lane nor a Restaurant will be responsible for a failure or delay caused by circumstances that are reasonably outside that party's control.

Examples may include:

• natural disasters
• fire or flood
• widespread internet or telecommunications outages
• cloud infrastructure failures
• power failures
• cyberattacks
• government action
• civil emergencies
• other events that could not reasonably have been prevented

The affected party should take reasonable steps to reduce the impact of the event and resume performance where practical.

Your privacy is important to us.

Our collection, use, storage, processing and disclosure of personal information is described in our Privacy Policy.

Restaurants may also have their own privacy obligations in relation to Customer information processed through Food Order Lane.

Restaurants must only access and use Customer personal information for legitimate purposes and in accordance with applicable privacy law.

By using Food Order Lane, you acknowledge that personal information will be handled as described in our Privacy Policy and in accordance with applicable law.

We may send service-related communications necessary to operate Food Order Lane, including:

• account notices
• order-related communications
• billing information
• subscription notices
• security alerts
• support communications
• important changes to the platform or these Terms

Service-related communications may still be sent where necessary even if you have unsubscribed from marketing communications.

Where required by law, promotional or marketing communications will be sent in accordance with applicable consent, identification and unsubscribe requirements.

If a dispute arises between a Restaurant and Food Order Lane, we encourage both parties to first attempt to resolve the issue in good faith.

A Restaurant should contact us and provide reasonable details of the issue so that we have an opportunity to investigate and respond.

Nothing in this section prevents either party from seeking urgent legal relief where necessary or exercising any right available under applicable law.

Disputes between a Customer and a Restaurant concerning food, beverages, order fulfilment or Restaurant service should normally be raised directly with the Restaurant.

You may not transfer your rights or obligations under these Terms to another person or organisation without our written consent, except as part of a legitimate transfer of your Restaurant business where we approve the account transfer.

We may transfer our rights and obligations under these Terms as part of a merger, restructuring, financing, sale of business or transfer of Food Order Lane to another operator.

Any transfer by us will remain subject to applicable law and will not remove rights that cannot legally be excluded.

We may update these Terms from time to time.

The latest version will be published on the Food Order Lane website with an updated "Last updated" date.

If we make a material change that significantly affects existing Restaurant customers, we will take reasonable steps to provide notice before or when the updated Terms take effect.

Continued use of Food Order Lane after updated Terms take effect constitutes acceptance of those Terms to the extent permitted by law.

Where required by law, we will obtain additional agreement before a change takes effect.

These Terms, together with any additional terms expressly agreed between you and Food Order Lane, form the agreement governing your use of the Services.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

Headings are included for convenience and do not change the meaning of these Terms.

Nothing in these Terms creates a partnership, employment relationship, joint venture or agency relationship between Food Order Lane and a Restaurant.

These Terms are governed by the laws of New Zealand.

You and Food Order Lane submit to the jurisdiction of the New Zealand courts, subject to any rights or remedies available under applicable New Zealand law.

If you have questions about these Terms, please contact us.